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Photo Credit:  "Colourful Capital" by Robert Forbes courtesy Tourism Victoria.PNAIRP 2013 Conference

“Ready, Set, Action!
Information to Action on
Student Engagement and Success”

November 6-8, 2013

The 34th Annual PNAIRP Conference will be held in the majestic Fairmont Empress Hotel in vivacious Victoria, British Columbia! With its combination of old world charm and new world experiences, Victoria will provide an engaging, professional place to learn, collaborate and network. Questions about the conference details below can be directed to Lisa Gojsic, PNAIRP Vice President at 604-557-4051 or We hope to see you in Victoria!


Wednesday, November 6th 

1:00 – 3:00 pm Conference Workshops

An Introduction to Tableau
Ivy Ballroom

William O'Shea, Director, Office of Institutional Research and Assessment
Pacific University of Oregon, OR
This presentation will provide an overview of basic to intermediate Tableau. Based on Tableau version 8, the topics will include:
• Tableau product lines
• Orientation to Tableau workspace
• Preparing data for Tableau
• Connecting to and working with data in Tableau
• Developing views
• Developing dashboards
• Ways to share Tableau results
• Resources

Focus Group Facilitation Techniques

Dawn Macdonald, Institutional Research and Planning Officer
Yukon College, YT
Learn the basics of focus group facilitation in this hands-on workshop. Participants will have a chance to experience a focus group as a facilitator, recorder, or participant and there will be time for reflection and sharing. The focus will be on facilitation skills with brief coverage of purpose and logistics.

Applied Statistics for Beginners Using SPSS

Neal Christopherson, Director of Institutional Research
Walla Walla Community College, WA
Have you ever puzzled over the meaning of terms like “ANOVA” and “Chi-Square,” or wanted to know why it was important that “p<.05?” If so, this workshop is for you! Statistics are a big part of the job for many institutional researchers, and a basic knowledge can go a long way in helping you produce more sophisticated analyses of student surveys and other data.
This workshop is designed to introduce (or re-introduce) you to basic statistical techniques, when and why it is appropriate to use different methods, and the limitations of each method. In addition to basic research design, we will talk about several commonly used statistical techniques and demonstrate how to do them using SPSS. The goal of this workshop is not to give you in-depth knowledge of any one particular technique, but rather to give you a few simple tools that you can apply to a variety of research questions.


3:30 – 4:15 pm Concurrent Sessions Block 1

IR to PR: Information Storage to Information Sharing
Ivy Ballroom

Justin L Smith, Manager, Office of Institutional Research
Justene Malosh, Research Associate, Office of Institutional Research
Linn-Benton Community College, OR
The role of IR is changing, expanding beyond static inbound and outbound reporting to fostering cross-campus engagement in data. Join us for a lively discussion on using public relations and broad stakeholder participation to improve student success. Brainstorm ideas with your colleagues. In this session, the audience is the panel!
1) Present the changing role of IR as experienced by an Oregon Achieving-the-Dream Community College. Focus given to engagement approaches (successes and failures);
2) Discuss with attendees the role of public relations in their offices.
3) Discuss with attendees the PR roles they’ve developed to meet challenges in their offices;
4) Wrap-up: What can we learn? Try?


Exploring the Effect of Supported Learning Groups on Student Performance

Donna Alary, Manager, Enrolment Management
University of the Fraser Valley, BC
Supported Learning Groups (SLGs), also known as supplemental instruction, is a retention program that focuses on providing academic support to students enrolled in historically difficult courses. This presentation explores the findings of a study that evaluates the effectiveness of the program on student performance in SLG supported courses.

Using Washington State P20 data for Community Technical College and...

George Hough, PhD
Katie Weaver-Randall, MA
Educational Research and Data Center, Office of Financial Management, WA
The Education and Research Data Center has been working with postsecondary institutions to develop public reports and datasets for use in decision-making and planning by the institutions. The process, challenges and opportunities in creating cross-sector P20 reports for multiple audiences will be discussed as well as the available P20 reports and next steps.


4:20 – 5:00 pm Concurrent Sessions Block 2

Year-to-Year Retention: A New Performance Measure for the BC Public Post-Secondary System
Ivy Ballroom

Roseanne Sovka, Coordinator
Performance Measurement and Research Ministry of Advanced Education, BC
With the increased importance of student retention for institutions and governments, how can we measure retention clearly, consistently and simply? This session provides a description of the new British Columbia system-wide one-year retention measure developed for the BC public post-secondary system by the Accountability Framework Performance Measures Working Group.

Four-Year Graduation Guarantee: Predicting Variables for Retention and Graduation...

Dr Cindy Skaruppa, Associate Vice President of Enrollment Management
Yi Cao, Enrolment Management Data Analyst
Portland State University, OR
This study used logistic regression to determine variables that predicted first time freshmen’s four-year retention and graduation. Findings indicated that residency, number of majors and minors, institutional and first-term GPAs, count of summer terms and non-summer terms,
transfer credits, financial aid all significantly contributed to the retention and on-time graduation.


The Impact of Portland Community College's Course College Survival and Success...

Robert Vergun, Institutional Research Analyst
Portland Community College, OR
This analysis pooled five-years of data to examine the impact of the one-, two-, and three-credit version of College Survival and Success on term‑to‑term retention, comparing successful course completers with a match group of students with similar characteristics not enrolled in any one of the courses.


Thursday, November 7th

10:30 – 11:10 am Concurrent Sessions Block 3

Information Builders Co-Presentation
Ivy Ballroom

Kevin Mergruen, VP Public Sector & Higher Education
Dirk Kuerbig, Senior Systems Engineer
Information Builders, Inc.
Peter Webb, BI Analyst/Developer
University of the Fraser Valley, BC
How many students qualify for the proposed new program/diploma? How many have declared Psychology as a minor and have greater than 100 credits? Who in departmental programs did not register this semester?
Dean’s, department heads, faculty and program advisors need the ability and answer these type of questions and to track student metrics, such as the number of students in the arts, their majors, and the number of credits they have completed. The Academic Dashboard helps to identify academically at-risk students, contact them, and monitor their progress to ensure their success. Using Information Builders’ award winning Integration and Business Intelligence platform, the University of the Fraser Valley’s (UFV), Office of Institutional Research developed and deployed an Academic Dashboard. This session will provide an overview and demonstration of the capabilities and value to the UFV community.

Need Evidence of Student Learning? Effective Student Learning Outcomes are the Answer

Dr Michelle Landa, Director of Institutional Research
Dr Renae Weber, Director of Assessments and Tenured Math Faculty
Treasure Valley Community College, OR
Engaging faculty as partners in assessment is an important first step in demonstrating the extent to which students achieve individual, course, class, program and institution level learning outcomes. Understanding how to write effective SLOs will help IR professionals to partner with faculty to provide evidence of student learning. Strategies will be presented for overcoming barriers related to assessing student learning outcomes within the context of institutional research, accreditation, and continuous improvement efforts.


Predicting Entering Freshmen Enrollment

Jonathan Jacobs, Director of Enrollment Management Research
University of Oregon, OR
Collecting and reporting financial aid is complex. The Oregon University System has spent the last seven years working with campus stakeholders to develop a system-wide process for collecting and reporting all student financial aid. This session will discuss best practices, challenges, and pitfalls of collecting and reporting student-level financial aid data. 


Measuring Learning as a Multilevel Construct... Does it Add Up?
  Stephanie McKeown, PhD(c), Director, Okanagan Planning & IR
University of British Columbia, Okanagan Campus, BC
In this session we will address the notion of student learning as a multilevel construct and
determine the appropriateness of aggregating student self-reports of their learning as a
measure of institutional effectiveness. Participants will learn different statistical approaches
used to validate the appropriateness of aggregating student data in this way and procedures
used for examining the effects of institutional characteristics on student reports of learning.

11:20 am – 12:00 pm Concurrent Sessions Block 4

Using Labor Market Data for Program Development
Ivy Ballroom

John Lederer, EdD, Director, Research and Stategic Planning
Seattle Community College, District IV, WA
Gabriel Rench, Western Sales Representative
Economic modeling Specialist International (EMSI)
Seattle Community College district uses a number of resources for program
development. This presentation will focus on how labor market data plays a key role in the research that drives the program development process. In a time of increasing pressure on colleges to demonstrate local accountability, EMSI’s data plays a pivotal role by ensuring colleges have the access needed for data driven program development.

Early Intervention Programs and Services Restore Student Hope...

Jody Gordon, Vice President Students
University of the Fraser Valley, BC
Students who have a strong sense of hope are more likely to succeed academically. However, a failing grade, feelings of isolation, drugs and alcohol abuse, and the onset of mental illness can impede a student’s sense of hope. Learn how early alert, care teams, supplemental instruction and other programs and services can restore or increase a student’s sense of hope in achieving academic success by intervening early.


A Review of Survey Policies in BC Public PSE Institutions

Anna Tikina, PhD, Research Officer
BC Council on Admissions and Transfer, BC
This exploratory study seeks evidence whether an existing survey policy at a public post-secondary institution (PSI) has any implications for that institution and for system-level studies among BC Public PSI’s (e.g., influences over efficiency in conducting surveys, response rates, or communication of results).


Using DFW Rates to Improve Student Success: From Concept to Practice

Sybille Guy, PhD, Project Associate
Tahira M Probst, PhD, Interim Assistant Vice Chancellor of Academic Affairs
Washington State University Vancouver Campus, WA
We describe a 3-year process of using DFW rates to: identify courses and delivery methods that serve as barriers to student degree attainment; evaluate the effectiveness of subsequent intervention plans; and, progressively increase the engagement of faculty in using DFW rates as a diagnostic tool to increase student success.


1:30 – 2:10 pm Concurrent Sessions Block 5

Creating Institutional Agility, Alignment and Accountability in the Development of Kwantlen...
Ivy Ballroom

Ariana Arguello, MBA, Manager of Stategic Planning
Kwantlen Polytechnic University, BC
In times of fiscal constraints, institutions have to do more with less, requiring relentless focus of priorities and consideration of the critical uncertainties of relevance. The consultative planning process along with the futurist methodology (scenario planning) used to develop the University’s strategic plan are described.

Neoliberalism 101: Understanding Some Unexpected Reactions to IR Reports

Bob Cowin, Director of Institutional Research
Douglas College, BC
Some faculty view aspects of reports, that Institutional Research intended as neutral and informational, to be part of an unwelcome drift into neoliberalism. Regardless of the soundness of their critique, we need a passing familiarity with neoliberalism so as to be able to anticipate reactions or barriers for certain audiences.


Student Performance in Face-to-Face, Online, Hybrid, and Web-Enchanced Classes

Joe C Montgomery, PhD, Dean for Institutional Effectiveness
Columbia Basin College, WA
The Strategic Visioning Committee of the Washington Association of Community and
Technical Colleges (WACTC) requested, in the fall of 2012, that a study be conducted to
examine the effectiveness of various educational modalities, with a particular interest in
Hybrid courses. The data were needed to support policy decisions being considered by the
Committee. This presentation provides the results, to date, of the resulting research effort.


2:20 – 3:00 pm Concurrent Sessions Block 6

Ready Set Action: Three to Get Ready!
Ivy Ballroom

Dorys Crespin-Mueller, Director Institutional Planning & Analysis
Thompson Rivers University, BC
Sarah Dunn, Manager Data Analysis
British Columbia Institute of Technology, BC
Jan O'Brien, Manager Institutional Research
Okanagan College, BC
Three institutions examine projects in the three stages: Ready, Set, Action. Okanagan discusses a data warehouse development, BCIT discusses a dashboard using student outcomes data, and Thompson Rivers describes the development and deployment of a set of planning dashboards for the Deans. A variety of tools are presented.

presentation: Ready!presentation: Set!presentation: Go!

Students, Technology and Success – What's the Relationship?

BJ Nicoletti, EdD, Director of Institutional Research
Clackamas Community College, OR
Community Colleges use the ECAR/EDUCAUSE Survey of Students and Technology to inform IT and institutional planning for mission fulfillment. This presentation provides an overview of the survey’s purpose, our implementation experience, our communications and use as well as institutional reflection on the value of the survey to student success. The survey focuses on students’ technology ownership, use patterns, perceptions of how technology helps them achieve their academic outcomes and how well the college and our instructors use technology to enhance the academic experience. This presentation will include an infographic depicting highlights as well as an interactive, online data workbook using Tableau.

Understanding Predictors of Student Retnetion Using Survival Analysis

Stephanie McKeown, PhD, Director, Okanagan Planning & IR
Drew Pihlainen, MA, Senior Planning Analyst, Campus Research & Analysis
University of British Columbia, Okanagan Campus, BC
A number of studies have used survival modeling to study general student retention and stop out behavior in post-­‐‑secondary education. In this session, we will demonstrate how survival analysis is a useful approach for determining what student characteristics help predict attrition rates on our campus as well as when a student is likely to leave. We will discuss program changes that have taken place at our campus and report on any improvements to our attrition rates as a result of our analysis.

Washington State’s Community and Technical College System Student Achievement Initiative: Critical Considerations...

Darby Kaikkonen, Policy Research Associate
Washington State Board for Community and Technical Colleges, WA
This presentation describes the recent evaluation and revision of Washington State’s community and technical college’s (CTC) performance funding system; specifically, the methodology used to analyze the funding principles and metrics in the context of fairness for the colleges. The implication for performance funding in practice is that alignment between the principles and the implementation of the initiative is a necessary component of college buy-in and support.


3:30 – 4:10 pm Concurrent Sessions Block 7

Best Processes, Best Practices: Data-Informed Strategies to Improve Student Retention, Progression, and Completion
Ivy Ballroom

Dr Nick Velluzzi, Director of Planning, Research, and Assessment
Kristi Wellington-Baker, MSW, Director of Retention Services and the Student Development Center
Walla Walla Community College, WA
Enrollment, retention, and completion are widely accepted indicators of institutional efficiency and effectiveness in higher education. Though enrollment remains a key driver among public higher education institutions, many institutions are moving toward outcomes metrics as key determinants of institutional effectiveness and achieving student success. Though outcomes metrics can demonstrate institutional effectiveness and student achievement, they do not communicate strategies, initiatives, or processes that produced those metrics. The intent of the proposed panel session is to dive beneath the numbers and discuss the processes that generate questions, yielding information that informs strategic initiatives designed to improve student retention and attainment.

Using the NSSE Questions to Predict Impact on Retention using Logistic Regression

David Waite, Director of Institutional Research
Oregon Institute of Technology, OR
Regression and logistic regression are often used to gauge or quantify the impact of an independent variable on another dependent variable. The study made use of the NSSE survey results and resulted in some interesting findings on what impacts retention. Because of the nature of the variables logistic regression was used to measure the impact, if any, we could expect from the independent variable.

Effective Program Prioritization without the drAma

Ian McAskill, Advisor, Office of the Provost
University of the Fraser Valley, BC
Program Prioritization has become wildly popular in recent years in universities and colleges in the United States and more recently in Canada. The approach, inspired by Robert
Dickeson’s masterful book, “Prioritizing Academic Programs and Services: Reallocating Resources to Achieve Strategic Balance”, has come along just at the right time to give institutions a planning path to address the pressing economic and demographic issues in the academy. The approach has occasioned many institutions to embark on a high level planning exercise with the aim of ranking programs. Like musical chairs when the music stops, the process predictably creates a certain degree of institutional upheaval, demanding of administrative resources. Much is made of transparency and data-­‐‑driven analysis, but in the end, program prioritization requires a holistic assessment, reflective of an institution’s overall strategic directions.


Designing Student Engagement: How Physical Space Influences Student Perception and Behavior

Jacqueline Pizzuti Ashby, EdD
Simon Fraser University, BC
Despite the vast research conducted in student engagement, there is little known about the architectural and environmental features that influence the context in which it occurs. This presentation provides participants with a greater understanding as to how the physical design of learning space can further support student networking and collaboration.

4:20 – 5:00 pm Concurrent Sessions Block 8

TRU Enrolment Scenario Planning Tool
Ivy Ballroom

Chrissy Smale, Institutional Planning and Research Analyst
Matthew Kennedy, Manager, Institutional Planning and Analysis
Thompson Rivers University, BC
IPA at TRU has developed an enrolment scenario planning tool, which uses applications, conversion rates, head counts, retention rates, course enrolments, teaching capacity, space utilization, and rental occupancy to develop five year estimates of course enrolments, FTE, head count and capacity at TRU. This presentation will demonstrate the tool.


Development of Central Information Solution: Desktop to Enterprise

Dr James DePaepe, Director, Office of Research, Evaluation and Assessment
Daniel Matthews, Associate Director, Office of Research, Evaluation and Assessment
Central Washington University, WA
The Office of Evaluation, Research and Assessment and Office of Organizational Effectiveness, has developed business intelligence solution designed to address multiple reporting requirements (i.e. accreditation, external and internal reporting). Session participants will be introduced to strategies for integrating data from a variety of sources into a portal which relates key performance indicators (KPI) to individual students at the micro level and college programs/operations at the macro. Session participants will be presented with strategies for applying integrated data to a variety of reporting requirements including accreditation, reporting to external agencies and internal review.


Novel Utilization of IBM Cognos for Self-Service

Shane Hunter, Research and Reporting Analyst
Southern Oregon University, OR
Exploiting often overlooked capabilities of IBM Cognos, the Office of IR at Southern Oregon
University created a self-service system for the entire campus community. This presentation will show system creation and share tips to make users happy. Problems encountered and solutions to most of them will also be discussed.

Objectives were to: 1) display standard enrollment data to the entire campus using canned reports with heavy emphasis on parameter driven choices; 2) take advantage of underutilized capabilities of IBM Cognos for information retrieval.


Developing Student Service Department KPI's

Eileen Fitzpatrick, Research and Information Analyst
Bruce Denis, Manager, Institutional Planning and Development
British Columbia Institute of Technology, BC
A service KPI framework should provide a snapshot of the health and improvement of
departmental performance. If these measures and goals are to make a measurable
improvement to service, they must be accompanied by forward looking actions that will
strategically address process improvement over one year.


Friday, November 8th

9:00 – 9:45 am Concurrent Sessions Block 9

Advanced Tableau Workshop –
Part 1

Ivy Ballroom

Matthew Kennedy, Manager, Institutional Research & Analysis
Thompson Rivers University, BC
An advanced Tableau user session focusing on parameters, table calculations, calculated
fields, multiple data sources. Workshop will include discussions of issues and solutions with
Tableau workbooks. Participants are encouraged to bring any issues they have encountered
or innovative solutions to problems.


Institutional Strategies for Student Success

Patricia Beatty-Guenter, PhD
Victoria, BC
A different tool kit for research is required to shift the perspective from variables related to the student to variables related to institutional success strategies. This paper discusses sources of data and proposes a model to understand student success based on action strategies that can be taken by the institution. The objective of this presentation is to outline a model for understanding what institutions might do to increase the success of their students, and how researchers might undertake a research project using this model.


Help Us Help You: Creating a Collaborative Culture of Evidence and Closing the Assessment Loop

Alanna Johnson, Institutional Research Analyst
Kate Cohn, Institutional Research Analyst
University of Puget Sound, WA
Puget Sound’s Office of Institutional Research (OIR) has taken great strides to support and reinforce a culture of evidence, resulting in more collaboration and engagement with them campus. Calling upon the charge to guide strategic decision making, examples of key collaborations and their outcomes will be discussed.


10:00 – 10:45 am Concurrent Sessions Block 10

Advanced Tableau Workshop –
Part 2

Ivy Ballroom

Matthew Kennedy, Manager, Institutional Research & Analysis
Thompson Rivers University, BC
An advanced Tableau user session focusing on parameters, table calculations, calculated
fields, multiple data sources. Workshop will include discussions of issues and solutions with
Tableau workbooks. Participants are encouraged to bring any issues they have encountered
or innovative solutions to problems.


A Three-Pillar Model Approach to Understanding Student Success

Stephanie McKeown, PhD, Director, Okanagan Planning & IR
Mary DeMarinis, MA & MPA, Director, Student Development and Advising
Scott Emerson, BA, Research Analyst, Campus Research and Analysis
Ian Cull, MA, Associate Vice President Students
University of British Columbia, Okanagan Campus, BC
Participants in this session will learn how we came to develop a three-pillar model of student success based on years of assessment data. We will then demonstrate how we tested our model using structural equation modelling, and will discuss how well our hypothesized relationships represented student behavior on our campus measured by results from a student survey. Finally, based on these findings we will address the implications for our campus and actions moving forward.

"Marketing" Your Surveys to Improve Response Rate

Erin Aselas, Director of Institutional Effectiveness
Bastyr University, WA
The decline in survey response rates is increasingly becoming an area of concern for institutional researchers. In an over-stimulated world, getting the attention of our intended audience is extremely challenging. Learn how you can cut through the competition and get the attention of your intended audience when conducting e-surveys.


11:00 – 11:45 am Concurrent Sessions Block 11

Advanced Tableau Workshop –
Part 3

Ivy Ballroom

Matthew Kennedy, Manager, Institutional Research & Analysis
Thompson Rivers University, BC
An advanced Tableau user session focusing on parameters, table calculations, calculated
fields, multiple data sources. Workshop will include discussions of issues and solutions with
Tableau workbooks. Participants are encouraged to bring any issues they have encountered
or innovative solutions to problems.


Measuring Culture and Diversity on an Institutional Level

Nicholas Richter, Research Assistant
Bates Technical College, WA
How do we measure diversity in our institutions and the effectiveness of our efforts to foster intercultural competency among our students? Join us for a presentation on data collection and coding considerations and a survey of current methodologies used to quantify intercultural competency and cultural content in curriculum.


A Novel and Cheap Approach to Interactive Graphs with Google Docs Graphing Functionality

David Waite, Director of Institutional Research
Oregon Institute of Technology, OR
The current use of pdf and MSWord documents to display tables and graphs on a web page allows for no interactivity. Current budgets limit the purchasing of sophisticated software allowing for data display to be interactive with the end user. Google has provided a free graphing function that allows for limited user interactivity.

2013 Conference Program

Conference Schedule-at-a-Glance (<1MB PDF)

Conference Full Program (14.2 MB PDF)


Photo of keynote speaker, Dr Bob Bontrager.
Dr Bob Bontrager • bio: Word or PDF
Senior Director of Consulting and Strategic Enrollment Initiatives
American Association of Collegiate Registrars and Admissions Officers

Photo of keynote speaker, Dr Michelle Pidgeon.
Dr Michelle Pidgeon • bio: Word or PDF
Assistant Professor
Faculty of Education, Simon Fraser University

Conference Sponsors

PNAIRP appreciates and values its conference sponsors. Sponsors contribute to the annual conference at either the Gold or Silver sponsorship level. Please take a moment to visit and learn about the following sponsors!

Information Builders

Information Builders helps institutions transform data into business value. Our software solutions for institutional intelligence and analytics, integration, and data integrity empower our customers to make smarter decisions, while improving their institution’s efficiency and accountability. Learn about our RETA solution accelerator! Visit and follow us on Twitter at @infobldrs.

EMSI EMSI provides labor market data and tools that help colleges align educational programs to occupations, inspire students with the right career vision, and demonstrate the institution’s impact on students, businesses, and the surrounding region.
Gravic Inc With dynamic technology from Gravic, you may collect and analyze data from paper or online forms (eg, course evaluations, surveys, tests), and quickly and easily capture data from plain-paper OMR forms with Remark Office OMRr and an image scanner. Gravic eases the job of creating and administering online forms with Remark Web Surveyr. Use built-in analysis for surveys and grading reports or export your raw data.
Tableau Tableau Software helps people see and understand data. Used by more than 13,500 customer accounts worldwide, Tableau’s award-winning software delivers fast analytics and rapid-fire business intelligence. Create visualizations and dashboards in minutes, then share in seconds. The result? You get answers from data quickly, with no programming required.

SAS helps institutions:
· Analyze data on students, faculty, programs, facilities, etc.
· Provide self-service reporting to all users.
· Proactively manage enrollment, retention and programs.
· Target potential students and ensure the success of those currently enrolled.


Conference sponsorships are currently being solicited. If your organization is interested in sponsoring this year's PNAIRP Conference, please download the sponsor packet.


hotel photo collage

We are excited to announce that the Fairmont Empress Hotel will host the 2013 PNAIRP Conference! The Empress is a beautiful venue that offers rich history, opulent meeting facilities, and comfortable and quaint sleeping rooms. The Fairmont Empress on Vancouver Island has received these recent accolades:

Please consider enrolling in The Fairmont President's Club for access to express check-in and check-out service, complimentary high-speed Internet access, complimentary access to Fairmont Fit, and other value-added amenities.

Transportation & Directions

The Fairmont Empress Hotel is located at 721 Government Street, Victoria.

The Victoria International Airport (YYJ) is located approximately 30 minutes north of downtown Victoria. Many airlines service YYJ including Air Canada, Alaska Airlines/Horizon Air, WestJet, and United Express. Island hops from Vancouver to Victoria are provided by Air Canada Jazz, Pacific Coastal Airlines, and Island Express Air. Flights from the US are provided by Alaska Airlines/Horizon Air (Seattle), WestJet (Las Vegas), and United Express (San Francisco). Air Canada and WestJet provide domestic service to Victoria from locations throughout Canada.

Seaplane service to Victoria Inner Harbour (YWH) are available from Vancouver Harbour on Harbour Air Seaplanes and from Lake Union (or Sea-Tac) in Seattle on Kenmore Air.

Easy transportation to Victoria is provided by AKAL Airporter ($21 one-way to downtown) and its online reservation service. AKAL provides discounts for groups of 2 or more. Private taxi service by Yellow Cab of Victoria is $56 to downtown Victoria.

Commuter bus service is provided by BCTransit's Victoria Regional Transit Airport Connection. From the airport, take route 86 to McTavish Exchange or routes 83 or 88 to McTavish Exchange via Sidney. Transfer at McTavish Exchange to either express route 70X or route 72 to Downtown. Buses run 6 am to midnight and the fare is $2.50 one-way.

Car rental is available at the airport, too. Please visit the YYJ Car Rental web page for more information.

There are no trains to Vancouver Island, however public transportation is available via rail or bus to Vancouver, BC, and then onward to Victoria by commuter rail, BCFerries, and BCTransit express bus to Victoria.

As Victoria is on an island, transportation by car will require making car transportation arrangements with BCFerries for transportation from the Tsawwassen, BC, ferry station, or with BlackBall Ferry Line for transportation from the Port Angeles, WA, ferry station.

The Victoria Clipper Ferry with direct service to Victoria is available from Seattle. The ferry departs Seattle daily at 8 am and makes the return trip from Victoria at 5 pm. The crossing takes 2 hours and 45 minutes and costs $84 one-way or $104 round-trip with 7-day advance purchase.

BCFerries makes several crossings daily between the Tsawwassen and Swartz Bay ferry terminals. Ferries leave Tsawwassen ferry station approximately every two hours from 7 am to 9 pm. The crossing to Swartz Bay takes 1 hour and 35 minutes and costs $15.50 each way.

Black Ball Ferry Line makes two sailings daily from Port Angeles, WA, to Victoria Inner Harbor, at 8.20 am and 2 o'clock pm ($16 passenger, $58.50 vehicle and driver), with returns to Port Angeles at 10.30 am and 4 o'clock pm.

Additional routes to Victoria may be explored online. BCFerries provides useful options for ground transportation, and the Victoria International Airport provides on-island ground transportation information. The Fairmont Empress Hotel also offers useful information for transportation to and from the hotel. Finally, offers an assortment of useful travel information as well.


For US participants: Please check with your cell phone service provider about international dialing and data rates while in Canada prior to departing for the conference. Expensive roaming fees and surcharges likely apply to your service unless you have an international plan. For those lacking access to an international plan, be sure to adjust your cellular data devices such that push notifications and other forms of passive Internet checks for updates are turned off. When in doubt, switching your phone to "airplane mode" for your entire duration in Canada will block all Internet and cellular activity. Be aware that you may lose undeliverable text messages while your phone is in airplane mode, depending on your service plan. Your best bet is to check with your cell phone service provider on how best to configure your phone to avoid costly charges while on travel to Canada.

Travel Grants and Training Opportunities

PNAIRP supports the professional development of its members by providing funding assistance (via reimbursement) for travel, fees, and related expenses t0 the PNAIRP 2013 Conference as well as other professional development opportunities. Please see the PNAIRP Travel Grant webpage for details.

Photo Credit: "Colourful Capital" by Robert Forbes courtesy Tourism Victoria. Fairmont Empress Hotel images courtesy the Fairmont Empress Hotel.